@catalytic - so sorry to hear you are just getting more runaround and no resolution. Without being seen as being 'on the side' of the people who hurt you, I wonder if you have exhausted all avenues for redress, whether it might be a good thing for you to accept that the bad service happened and move on from it. I know I can carry a huge burden for a very long time by always reflecting on the bad experience. This is always to my own detriment and spirals me into a bad place. I am not suggesting at all on any level that what happened was okay - but maybe accept that it DID happen and it happened to you (and probably others) but for the sake of health to let go of it and find some other service that is more accomodating and a better fit?

Just a thought and said in a spirit of hoping you can look up fromt he bad experience and find somethings that are more helpful to think about?